Last Updated: September 2026
At Arogya Sena, we want you to receive your products safely and in good condition.
Because our products are personal-care/wellness products, opened or used products generally cannot be accepted for return for hygiene and safety reasons.
However, we will assist customers in cases involving eligible damaged, defective, incorrect or materially different products, subject to verification and applicable law.
Eligible Returns
A return or replacement may be considered when:
- You received the wrong product.
- The product was damaged during delivery.
- The product is defective or unusable on arrival.
- The product received is materially different from the product ordered.
- Another issue exists that gives you a return/refund right under applicable law.
Products Must Be Unopened
For voluntary returns where applicable, the product should generally be:
- Unopened
- Unused
- In its original packaging
- In saleable condition
- Accompanied by the order details/invoice
For hygiene and safety reasons, opened or used products generally cannot be returned unless the issue concerns a defect, damage, wrong product, or another legally applicable ground.
Return Request Period
Please contact us within 48 hours of receiving your order if the product is damaged, incorrect or has another apparent delivery-related issue.
For other eligible return requests, contact us as soon as possible.
We may request photographs, videos, order information or other reasonable evidence to verify the issue.
How to Request a Return
Contact us at:
Email: arogyasenaa@gmail.com
Please provide:
- Order number
- Customer name
- Product name
- Reason for return
- Photographs/videos where relevant
Do not send a product back to us before receiving return instructions.
Return Shipping
If the return is approved because we sent the wrong product, the product arrived damaged/defective, or another issue attributable to Arogya Sena is verified, we will generally bear the reasonable return/replacement shipping cost.
For customer-requested returns that are not due to a defect, damage, wrong product or other eligible issue, the customer may be responsible for applicable return shipping costs.
Refunds
Once an approved returned product is received and inspected, we will process the applicable refund.
Approved refunds will generally be initiated within 5–7 business days after approval.
The time taken for the amount to appear in your bank account, card, UPI account or other payment method may vary depending on the payment provider and financial institution.
Exchanges / Replacement
Where appropriate, Arogya Sena may offer a replacement instead of a refund, particularly where the wrong or damaged product was delivered.
The final resolution will depend on product availability and the nature of the issue.
Non-Returnable Situations
Returns generally will not be accepted for:
- Products that have been opened or used, except where the product is defective/damaged or another legal right applies.
- Products damaged after delivery due to improper storage or handling.
- Products returned without prior approval/instructions.
- Products damaged through misuse.
- Change-of-mind requests after opening or using the product.
Nothing in this policy limits any rights available to consumers under applicable Indian law.
Important
Arogya Sena reserves the right to investigate return requests and prevent fraudulent or abusive return activity.